My login link isn't working. What should I do?
5 min
If your login link isn't working, here's how to troubleshoot:
Step 1: Basic Troubleshooting
Try these first:
- Copy and paste the link instead of clicking (sometimes email clients break links)
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Try incognito/private browsing mode
- Disable browser extensions temporarily (especially ad blockers)
- Check if you're clicking the most recent link (if you received multiple emails, use the latest one)
Step 2: Check Link Expiration
Some login links expire after:
- A certain time period (24-48 hours)
- One-time use
If your link says "expired":
- Look for a "resend link" or "reset password" option
- Check your email for a more recent login link
- Request a new link from support
Step 3: Verify Email Address
Make sure:
- You're using the same email address you used for payment/enrollment
- You're checking the correct email account
- You don't have typos in the email you're trying to log in with
Step 4: Mobile vs Desktop
If you're on mobile:
- Try accessing from a desktop computer
- Mobile browsers sometimes have compatibility issues
- Desktop is more reliable for initial setup
Step 5: Different Login Issue?
"Incorrect password" error:
- Use the "forgot password" or "reset password" feature
- Check if caps lock is on
- Make sure you're using the right password (not an old one)
"Account not found" error:
- Verify the email address you're using
- Check if you need to create an account first (Luma, course platform)
- Email support to confirm your account exists
Still not working?
Email [email protected] with:
- Screenshot of the error you're seeing
- What link you're trying to use (login, cohort access, course access)
- Your email address registered with Questpond
- Which browser and device you're using
We'll troubleshoot and get you access within 24 hours.
Urgent Access Needed?
If you need immediate access (cohort starting today, etc.):
- Email [email protected] with "URGENT" in subject line
- Include your phone number for faster contact
- We prioritize urgent access issues
Don't struggle alone—we're here to help get you logged in quickly.