My login link isn't working. What should I do?

if your login link isn't working, here's how to troubleshoot step 1 basic troubleshooting try these first copy and paste the link instead of clicking (sometimes email clients break links) clear your browser cache and cookies try a different browser (chrome, firefox, safari, edge) try incognito/private browsing mode disable browser extensions temporarily (especially ad blockers) check if you're clicking the most recent link (if you received multiple emails, use the latest one) step 2 check link expiration some login links expire after a certain time period (24 48 hours) one time use if your link says "expired" look for a "resend link" or "reset password" option check your email for a more recent login link request a new link from support step 3 verify email address make sure you're using the same email address you used for payment/enrollment you're checking the correct email account you don't have typos in the email you're trying to log in with step 4 mobile vs desktop if you're on mobile try accessing from a desktop computer mobile browsers sometimes have compatibility issues desktop is more reliable for initial setup step 5 different login issue? "incorrect password" error use the "forgot password" or "reset password" feature check if caps lock is on make sure you're using the right password (not an old one) "account not found" error verify the email address you're using check if you need to create an account first (luma, course platform) email support to confirm your account exists still not working? email questpond\@questpond com with screenshot of the error you're seeing what link you're trying to use (login, cohort access, course access) your email address registered with questpond which browser and device you're using we'll troubleshoot and get you access within 24 hours urgent access needed? if you need immediate access (cohort starting today, etc ) email questpond\@questpond com with "urgent" in subject line include your phone number for faster contact we prioritize urgent access issues don't struggle alone—we're here to help get you logged in quickly