I have paid for the Cohort, but haven't received access yet.
2 min
Don't worry—this is normal depending on your cohort's start date.
Here's the timeline:
Immediately after payment:
- You receive payment confirmation email
- Your enrollment is confirmed
Leading up to cohort start:
- You may receive preparation emails with pre-cohort materials
- Updates about cohort schedule and expectations
3 days before cohort starts:
- You receive your cohort invite via Luma
- This includes Zoom links, schedule, and access to materials
What to do if you haven't received access:
If your cohort starts in more than 3 days:
- This is expected. You'll receive access 3 days before the start date.
- Check your payment confirmation email for the cohort start date.
If your cohort starts in less than 3 days and you haven't received the invite:
- Check your spam/promotions folder (invite emails sometimes land there)
- Check the email address you used for payment (invite is sent there)
- Add [email protected] to your contacts to ensure future emails aren't filtered
If you still don't see the invite: Email [email protected] with:
- Your full name
- Payment confirmation email or transaction ID
- Cohort name you enrolled in
- Expected start date
We'll verify your enrollment and resend your invite immediately.
Important:
Each cohort has a specific start date (announced at enrollment). Access is intentionally sent 3 days before to ensure everyone joins at the same time and has time to prepare.