I didn't receive any onboarding mail after payment.

if you completed payment but didn't receive an onboarding email, here's what to do step 1 check all email locations before assuming the email is missing check your spam/junk folder (this is where 70% of "missing" emails are) check promotions/social tabs (gmail users) check all email accounts you might have used for payment search your entire inbox for "questpond" "payment confirmation" "onboarding" your transaction id pro tip add questpond\@questpond com to your contacts now to prevent future emails from being filtered step 2 verify payment went through check if payment actually completed look at your bank/card statement check digital wallet transaction history look for payment processor confirmation (separate from questpond) possible scenarios payment pending (not completed yet) payment failed (but you didn't get error notification) payment went through but to wrong email address step 3 timeline expectations different purchases have different timelines for 5 year subscription onboarding email should arrive within 1 hour of payment contains login credentials and access instructions for cohort enrollment payment confirmation arrives immediately onboarding/welcome email arrives within 24 48 hours cohort invite arrives 3 days before start date if you just paid wait 1 2 hours for subscription access wait 24 hours for cohort confirmation step 4 contact support if you've checked everywhere and waited appropriately email questpond\@questpond com with subject "missing onboarding email after payment" include your full name email address used for payment what you purchased (5 year subscription, specific cohort, etc ) date and time of payment transaction id or order number amount paid payment method used screenshot of payment confirmation (if available) we'll respond within 24 hours (usually much faster) with confirmation of payment received immediate access to your content onboarding information you should have received urgent? if you need immediate access put "urgent" in email subject include phone number for faster contact we prioritize urgent access requests prevention for next time to avoid this in future whitelist questpond\@questpond com in your email use a reliable email provider (gmail, outlook recommended) double check email spelling at checkout save payment confirmation immediately after purchase bottom line if you paid, we'll get you access the onboarding email might be hiding in spam, or we'll resend it immediately once you contact us don't worry—you won't lose access to what you paid for