I got the private Cohort link, but I'm unable to join
4 min
If you received the cohort invite link but can't access it, here are the most common issues and solutions:
1. Make sure you're logged into Luma
Our cohorts are hosted on Luma. If you're not logged in:
- Go to lu.ma and sign in with the email address you used for cohort enrollment
- If you don't have a Luma account, create one using the same email
- Then click the cohort invite link again
2. Browser issues
Try these steps:
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari, Edge)
- Disable browser extensions temporarily (ad blockers can sometimes interfere)
- Try incognito/private browsing mode
3. Email address mismatch
The cohort invite is tied to the email you used for payment:
- Make sure you're using the same email address for Luma login as your payment email
- If you used different emails, email us at [email protected] to update it
4. Link expired or incorrect
If the link says "expired" or "not found":
- Check if you clicked an old link (we may have sent an updated one)
- Look for the most recent email from Questpond/Luma
- The correct link should be sent 3 days before cohort start
5. Mobile vs Desktop
Some users have better luck on desktop:
- If you're on mobile, try accessing from a computer
- Luma works on mobile, but desktop is more reliable for initial setup
Still can't join?
Email [email protected] with:
- Screenshot of the error you're seeing
- Which browser and device you're using
- Your enrollment email address
We'll troubleshoot and get you access immediately. Don't worry—you won't miss the cohort start.