How can I verify my payment or subscription status?
3 min
To verify your payment or check your subscription status, follow these steps:
Option 1: Check Your Email
Look for confirmation email:
- Sent immediately after payment
- From: [email protected] or your payment processor
- Contains: Transaction ID, amount paid, what you purchased
- Includes: Access instructions or confirmation of enrollment
Search your inbox for:
- "Questpond payment confirmation"
- "Subscription confirmation"
- "Cohort enrollment confirmation"
- Your transaction ID (if you have it)
Don't see it?
- Check spam/junk/promotions folders
- Search the email you used for payment (not a different email)
Option 2: Check Your Payment Method
Bank statement or card statement:
- Look for charge from "Questpond" or payment processor
- Note the transaction date and amount
- Screenshot this for reference if needed
Digital wallets (PayPal, etc.):
- Check your transaction history
- Look for payment to Questpond
- Download receipt if available
Option 3: Contact Support Directly
Email [email protected] with:
For payment verification:
- Your full name
- Email address used for payment
- Transaction ID or order number (if you have it)
- Date of payment
- Amount paid
- Screenshot of payment confirmation (if available)
For subscription status:
- Email address registered for subscription
- Which subscription (5-Year, specific course, cohort)
- Approximate purchase date
We'll respond within 24 hours with:
- Confirmation of payment received
- Your subscription status and access details
- Instructions for accessing your content
- Resolution of any access issues
Why verify?
It's smart to verify if:
- You paid but haven't received access
- You're not sure which subscription you have
- You need proof of payment for reimbursement
- You're troubleshooting access issues
We keep records of all transactions and can quickly verify your status.